शिवपुरी शहर के बीचो-बीच मारुति शोरूम पर किसी भी प्रकार की कोई भी फैकेल्टी नहीं है ।

न्यूज़ चाचा का धमाका

जितेंद्र जैन जिला शिवपुरी 

समाचार 

शिवपुरी शहर के बीचो-बीच मारुति सुजुकी शोरूम पर किसी भी प्रकार की कोई भी फैकेल्टी नहीं है ।

Maruti Suzuki का एक Best & Premium Level Showroom बनाना है,

उसमें सिर्फ गाड़ी रखना ही काफी नहीं होता, 

बल्कि Customer Experience, Comfort,

Trust और Service Quality सबसे बड़ा फैक्टर होता है। 

 1. Showroom Location &    Outside Facilities 

(बाहर की सुविधाएँ)

(1) Prime Location

मेन रोड/हाईवे के पास शो-रूम होना चाहिए।

Visibility ज्यादा हो ताकि लोग आसानी से पहचान सकें।

(2) Big Branding & Signage

Maruti Suzuki का बड़ा Board

रात में दिखने के लिए

LED Light Branding

Entrance पर Premium Gate & Name Display

(3) Parking Facility (सबसे जरूरी)

Customers के लिए अलग 

Parking

Staff Parking

Test Drive Cars  Parking Zone

VIP Parking Area (Premium Customers के लिए)

(4) Security Gate & Guard

Main Gate पर Security Guard

Visitor Entry Register

Vehicle Entry-Exit Control

(5) CCTV Monitoring (24x7)

Outside + Inside दोनों जगह कैमरे

Recording Storage Minimum 30 Days

Monitor Room अलग होना चाहिए

2. Reception & Front Desk 

Facilities (रिसेप्शन एरिया)

(1) Premium Reception Counter

Clean, 

Modern, 

Attractive Counter

Customer Greeting System

(2) Token System (Optional but Best)

Waiting Customers के लिए Token Number

Display Screen पर Token Call System

(3) Visitor Management System

Tablet/Computer पर Customer Entry

Name, Mobile, Requirement रिकॉर्ड होना चाहिए

(4) Welcome Drink Facility

Drinking Water

Tea/Coffee

Cold Water / Juice (Premium Feel)

3. Showroom Display Area (गाड़ियों का डिस्प्ले सेक्शन)

(1) Proper Car Display Space

Cars को spacious 

तरीके से रखना एक गाड़ी से दूसरी गाड़ी के बीच पर्याप्त जगह।

Customers को car देखने में ease हो

(2) Good Flooring

Marble / Granite / Epoxy Flooring

चमकदार और साफ दिखना चाहिए

Anti-slip होना चाहिए।

(3) Lighting System (बहुत जरूरी)

White LED Ceiling Lights

Spotlights (Car Highlight करने के लिए)

Natural Light भी आ सके ऐसी planning

(4) Car Information Stands

हर car के साथ stand होना चाहिए जिसमें:

Model Name

Price Range

Mileage

Features

Finance Offers

(5) Accessories Display Corner

Seat cover

Music system

Alloy wheels

Floor mats

Car perfume

Dashcam

Body cover

Genuine Maruti Accessories Section

 4. Customer Waiting Lounge (Waiting Area)

(1) Comfortable Sofa Seating

Soft Sofa + Chairs

Seating capacity अच्छी हो (15-30 लोग)

(2) Air Conditioning (AC)

Proper cooling system

Summer में बहुत important

(3) Entertainment

LED TV

News / Sports Channel

Maruti Suzuki Promo Videos

(4) Free WiFi

Customers के लिए Free WiFi facility

(5) Mobile Charging Point

Charging sockets at multiple locations

(6) Kids Play Zone (Best Facility)

छोटे बच्चों के लिए mini play area

Toys, small slides, coloring corner

5. Sales Consultant Area (Sales Desk System)

(1) Dedicated Sales Desks

हर Sales Executive के लिए अलग desk

Computer + Internet

Printer + Scanner facility

(2) Customer Discussion Space

Private discussion zone

शांत माहौल ताकि customer आराम से बात कर सके

(3) Offer Display Board

EMI Offer

Exchange Bonus

Festival Discount

Insurance Offer

6. Finance & Insurance Department (सबसे जरूरी)

(1) Finance Desk

Loan Facility Support

सभी बैंक/NBFC Tie-up होना चाहिए

(2) EMI Calculator Display

Digital EMI Calculator Screen

Customer को EMI समझाने में easy

(3) Insurance Desk

Insurance Comparison system

Cashless insurance network details

(4) Document Verification 

Counter

Loan documents scanning

KYC verification

 7. Test Drive Facility (Premium Experience)

(1) Dedicated Test Drive Cars

अलग-अलग models की test drive car

हमेशा clean और fuel ready

(2) Test Drive Route Planning

पहले से तय safe route

City road + speed test area

(3) Test Drive Booking System

Customer के लिए appointment system

WhatsApp booking सुविधा

(4) Driver Facility

Trained Driver/Executive

Customer safety priority

8. Delivery Area (Car Delivery Zone)

(1) Separate Delivery Bay

एक dedicated delivery hall

Car reveal experience

(2) Decoration Facility

Balloon decoration

Ribbon decoration

Flower bouquet

(3) Photo Booth / Selfie Point

"Congratulations" Backdrop

Customer की delivery फोटो क्लिक करना

(4) Cake Cutting Facility (Optional Premium)

Special customers के लिए celebration option

(5) Delivery Checklist System

PDI report

Insurance paper

RC process

Accessories list

9. Customer Relationship Management (CRM Facility)

(1) CRM Office

Customer follow-up call team

Feedback collection

(2) Service Reminder System

WhatsApp/SMS reminder

Free service reminder

(3) Complaint Resolution Desk

Customer complaint handling

Fast resolution

10. Service Center Facility (Workshop) (अगर आप service भी रख रहे हैं)

(1) Dedicated Service Workshop

Lift system for car servicing

Diagnostic machine facility

(2) Washing Area

Foam wash

Pressure wash

Dry cleaning

(3) Wheel Alignment & Balancing

Modern machine for balancing

Alignment system

(4) Denting Painting Booth

Dust-free paint booth

Paint mixing lab

(5) Quick Service Bay

Small repair के लिए fast bay

Oil change quick service

(6) Breakdown Assistance

Tow van facility

Roadside assistance team

11. Spare Parts Department

(1) Genuine Spare Parts Store

Separate spare parts store room

Barcode system inventory

(2) Parts Counter

Customer parts purchase desk

Billing counter

(3) Stock Management Software

Fast availability

Real-time stock tracking

12. Car Washing & Detailing Zone (Premium Facility)

(1) Detailing Studio

Ceramic coating

Teflon coating

Interior polish

Engine cleaning

(2) Vacuum Cleaning

Interior deep vacuum cleaning

(3) Underbody Wash

Underbody rust protection

13. Customer Service Waiting Area (Workshop Waiting)

(1) Workshop Waiting Lounge

Separate waiting room for service customers

(2) Transparent Glass View

Glass partition जिससे customer workshop देख सके

(Trust बढ़ता है)

(3) Refreshment Counter

Tea/Coffee

Snacks machine

14. Washroom Facilities (सबसे जरूरी)

(1) Clean Washroom

Male/Female separate toilet

Proper hygiene

(2) Disabled Friendly Washroom

Handrails, easy access

15. Staff Facilities (Employees के लिए)

(1) Staff Room

आराम के लिए resting area

(2) Staff Washroom

अलग washroom staff के लिए

(3) Staff Canteen / Pantry

Lunch facility

Drinking water + fridge

(4) Training Room

Sales training + product training

16. Digital Technology Facilities (Modern Showroom के लिए)

(1) Digital Display Screens

Models, offers, features display

(2) Virtual Car Experience (Premium)

Virtual Reality / 3D car configurator

(3) Online Booking System

Customer online booking कर सके

(4) Paperless Documentation

Digital signature system

Cloud storage

 17. Safety & Emergency Facilities

(1) Fire Safety System

Fire extinguisher

Smoke detector

Fire alarm system

(2) Emergency Exit

Proper emergency exit path

Safety signage

(3) First Aid Kit

Medical emergency kit available

18. Power Backup & Electricity System

(1) Generator Backup

पूरे showroom + workshop के लिए backup

(2) Solar Panel (Best Option)

बिजली बचत + eco-friendly

(3) UPS Backup

Computers & billing system के लिए

 

19. Water Supply & Cleaning System

(1) RO Water Plant

drinking water के लिए RO

(2) Water Storage Tank

Workshop washing के लिए water tank

(3) Drainage System

Service area में proper drainage

 

20. Billing & Documentation Section

(1) Billing Counter

Separate billing desk

Fast invoice generation

(2) Registration Desk (RTO work)

RC, number plate process

Customer को complete guidance

(3) Document Storage Room

File management system

 21. Customer Loyalty & Extra Premium Facilities

(1) Customer Feedback System

Feedback form

Google review request counter

(2) Membership Card / Loyalty Program

Free wash coupons

Free checkup coupons

(3) Pickup & Drop Facility (Premium Service)

Service customers के लिए pickup drop